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What is your refund policy?
Fee and Refund Policy
To register and obtain a letter of acceptance a deposit is required:
▸Non-visa students: $300 non-refundable deposit
▸Visa students: 8 weeks or less: full-tuition.
▸More than 8 weeks: 50% of tuition. Non-refundable deposit: $300.00.
No refunds given for cancellations and or program shortening once visa is obtained. Accommodation booking requires additional $200 deposit which become non-refundable 14 days prior to arrival.
Balance of fees is due by or on start date. Credit cards accepted with 4% processing fee for charges over $500.00.
Fees paid by wire transfer should be sent to:
▸Name of Account: Quest Language Studies Corp.
▸Bank Address: TD Canada Trust
▸777 Bay Street, Toronto, Ontario, M5G 2C8, Canada
▸Trust Account Number: 12242 (transit) – 004 (instituion) – 5008664 (accnt.) Swift Code: TDOMCATTTOR
Tuition Refund – subject to stated policy
IMPORTANT: For all visa students – No refunds are provided for cancellations and or program shortening once visa is obtained.
% of Program Completed
100% except deposits
up to 10%
50% excluding deposits
10% up to 20%
30% excluding deposits
20 % or more
Cancellations must be provided in writing and addressed to firstname.lastname@example.org. Fees referred to as deposit, administration, placement, registration, materials and other are non-refundable. This is excepted when travel is not possible due to government restrictions, doctor sanctioned health conditions and death in immediate family . All bank charges are deducted from refunds. Shortening duration (weeks) or intensity (lessons) of program after start date requires cancellation and re-registration. Changing program start date is subject to $25 fee after 2 free changes.
Accommodation Refund : An advance cancellation notification of 4 full weeks is required to obtain a refund of unused accommodation fees.
Visa Refusal : Should students fail to obtain a Canadian visa they will receive a complete refund minus a $300 administration fee and associated bank charges. Students must first provide a copy of the letter of rejection from the Canadian embassy / consulate.
Restrictions : Should government mandated restrictions make in-person classes not possible, no refunds will be provided. Students may transfer to on-line classes or postpone their studies for up to one year following the lifting of restrictions.
For more information on our fees and refund policy, including dismissal and withdrawal, please see www.studyquest.net/policies.