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What is your refund policy?
Fee and Refund Policy | ||
|---|---|---|
To register and obtain a letter of acceptance a deposit is required: ▸Non-visa students: $300 non-refundable deposit ▸Visa students: 8 weeks or less: full-tuition. ▸More than 8 weeks: 50% of tuition. Non-refundable deposit: $300.00. No refunds given for cancellations and or program shortening once visa is obtained. Accommodation booking requires additional $200 deposit which become non-refundable 14 days prior to arrival. Balance of fees is due by or on start date. Credit cards accepted with 4% processing fee for charges over $500.00. Fees paid by wire transfer should be sent to: ▸Name of Account: Quest Language Studies Corp. ▸Bank Address: TD Canada Trust ▸777 Bay Street, Toronto, Ontario, M5G 2C8, Canada ▸Trust Account Number: 12242 (transit) – 004 (instituion) – 5008664 (accnt.) Swift Code: TDOMCATTTOR | ||
Tuition Refund – subject to stated policy IMPORTANT: For all visa students – No refunds are provided for cancellations and or program shortening once visa is obtained. | ||
% of Program Completed | % Refunded | |
0% | 100% except deposits | |
up to 10% | 50% excluding deposits | |
10% up to 20% | 30% excluding deposits | |
20 % or more | % | |
Cancellations must be provided in writing and addressed to registration@studyquest.net. Fees referred to as deposit, administration, placement, registration, materials and other are non-refundable. This is excepted when travel is not possible due to government restrictions, doctor sanctioned health conditions and death in immediate family . All bank charges are deducted from refunds. Shortening duration (weeks) or intensity (lessons) of program after start date requires cancellation and re-registration. Changing program start date is subject to $25 fee after 2 free changes. | ||
Accommodation Refund : An advance cancellation notification of 4 full weeks is required to obtain a refund of unused accommodation fees. | ||
Visa Refusal : Should students fail to obtain a Canadian visa they will receive a complete refund minus a $300 administration fee and associated bank charges. Students must first provide a copy of the letter of rejection from the Canadian embassy / consulate. | ||
Restrictions : Should government mandated restrictions make in-person classes not possible, no refunds will be provided. Students may transfer to on-line classes or postpone their studies for up to one year following the lifting of restrictions. | ||
For more information on our fees and refund policy, including dismissal and withdrawal, please see www.studyquest.net/policies. | ||